Mobile banking interface design, usability and trust
نویسنده
چکیده
As a result of new technologies like WAP and Java enabled (smart)phones and fast mobile internet connections, many new mobile services are available. One of these new services is mobile banking. Mobile devices differ from normal personal computers in screen size and method of input. But what is the influence of the design and usability in online and mobile banking interfaces on user trust? To answer this question a literary study will be conducted concerning the design of user interfaces, the effects of smaller screens and the different kind of input. After the literary study a user experiment with two different prototypes will be performed to investigate if people evaluate a well designed mobile application as more trustworthy than a other, not so well designed application. The prototypes differ in the implementation of the information, navigation and graphic design guidelines.
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